Politique d’expédition

Thank you for choosing PANDA CNC Tools! We are dedicated to delivering our high-quality, precision tools to you safely and efficiently, wherever you are in the world. Please review our shipping policy to understand how we handle order processing, shipping times, and related costs.

1. Order Processing Time

  • All orders are processed and shipped within 1-3 business days (excluding weekends and public holidays).
  • During peak seasons or promotional periods, processing times may be slightly extended. We will notify you via email if there is a significant delay in the shipment of your order.

2. Shipping Methods & Carriers

We ship globally from China. We offer the following shipping options at checkout:

  • Standard Shipping: A reliable and cost-effective option for non-urgent orders.
  • Expedited Shipping: A faster delivery option for time-sensitive needs.

Our primary international carriers include DHL, FedEx, UPS, EMS, and other specialized logistics providers. The best carrier is automatically selected based on your destination and chosen shipping method.

3. Shipping Costs

  • Shipping charges are calculated automatically based on the weight, dimensions, and destination of your order.
  • The final shipping cost will be displayed at the final step of the checkout process before you confirm your payment.
  • We may offer free shipping promotions from time to time. Please check our website for current offers.

4. Estimated Delivery Times

The following are estimated delivery times after your order has been shipped. Please note that these are estimates, not guarantees. Actual delivery times may vary due to customs clearance, local holidays, weather conditions, and other factors beyond our control.

  • North America (USA, Canada):
  1. Standard Shipping: 8 - 15 business days
  2. Expedited Shipping: 4 - 8 business days
  • Europe:
  1. Standard Shipping: 8 - 15 business days
  2. Expedited Shipping: 4 - 8 business days
  • Australia & New Zealand:
  1. Standard Shipping: 7 - 15 business days
  2. Expedited Shipping: 4 - 8 business days
  • Asia:
  1. Standard Shipping: 5 - 12 business days
  2. Expedited Shipping: 3 - 7 business days
  • Rest of the World:
  1. Standard Shipping: 15 - 30 business days

5. Customs, Duties, and Taxes (Important)

  • Please be aware: All international orders may be subject to import duties, taxes (such as VAT/GST), and other customs fees levied by the destination country.
  • These charges are not included in the item price or shipping cost and are the sole responsibility of the recipient (you).
  • As the importer of record, you must comply with all laws and regulations of the destination country. PANDA CNC Tools has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing an order.
  • If a package is refused due to import duties and taxes, you will be responsible for any return shipping fees or charges incurred, and we will not issue a refund for the order.

6. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
  • You can track your package using the link provided in the email or on the carrier's official website. Please allow 24-48 hours for the tracking information to become active.

7. Address Issues

  • Please ensure that you provide a complete and accurate shipping address at checkout. We are not responsible for delivery failures or returned packages due to an incorrect or incomplete address. Any additional fees for reshipment will be your responsibility.
  • We generally do not ship to P.O. Boxes, as some of our expedited carriers cannot deliver to them.

8. Lost or Damaged Packages

  • Damaged Package: If you receive a package that is visibly damaged, please take photos of the damage and contact our customer service team at enacazeyupa27@gmail.com immediately (within 48 hours of receipt). We will assist you in filing a claim with the carrier.
  • Lost Package: If your order has not arrived within the estimated delivery window and tracking has not updated, please contact us. We will launch an investigation with the shipping carrier to locate your package.

If you have any further questions about our shipping policy, please do not hesitate to contact our customer support team.